{"id":32592,"date":"2021-12-07T19:10:45","date_gmt":"2021-12-07T18:10:45","guid":{"rendered":"https:\/\/wordpress-test.app.u-pariscite.fr\/bibliotheques\/?p=32592"},"modified":"2024-10-22T16:32:15","modified_gmt":"2024-10-22T14:32:15","slug":"enquete-bibliotheques","status":"publish","type":"post","link":"https:\/\/wordpress-test.app.u-pariscite.fr\/bibliotheques\/enquete-bibliotheques\/","title":{"rendered":"Les biblioth\u00e8ques \u00e0 votre \u00e9coute"},"content":{"rendered":"

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Les biblioth\u00e8ques de l’universit\u00e9 Paris Cit\u00e9 sont \u00e0 votre \u00e9coute ! Engag\u00e9es dans une d\u00e9marche d\u2019am\u00e9lioration de la qualit\u00e9 de l\u2019accueil, les biblioth\u00e8ques m\u00e8nent r\u00e9guli\u00e8rement des enqu\u00eates de satisfaction pour r\u00e9pondre au mieux \u00e0 vos besoins.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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D\u00e9marche qualit\u00e9<\/h3>\n

La qualit\u00e9 de l’accueil est l’un des engagements majeurs des biblioth\u00e8ques de l’universit\u00e9 Paris Cit\u00e9. Afin d\u2019am\u00e9liorer continuellement la qualit\u00e9 de leurs services, les BU de l’universit\u00e9 Paris Cit\u00e9 m\u00e8nent r\u00e9guli\u00e8rement des enqu\u00eates de satisfaction. Elles s’appuient \u00e0 la fois sur le r\u00e9f\u00e9rentiel national Services publics+<\/em> et sur diverses m\u00e9thodes d’analyse des besoins et des usages. Enfin, elles proposent un formulaire de contact en ligne pour recueillir les avis, suggestions et r\u00e9clamations de leurs usagers.<\/a><\/p>\n

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Services publics+<\/h3>\n

En 2021, le r\u00e9f\u00e9rentiel national Marianne fait place \u00e0 Services publics+<\/em>, qui ajoute de nouveaux engagements et place l\u2019usager au c\u0153ur de la d\u00e9marche qualit\u00e9. La BU Grands Moulins et la BU Xavier-Bichat font partie des 29 biblioth\u00e8ques qui participent \u00e0 <\/strong>Services publics+ <\/strong><\/em>et qui\u00a0s’efforcent\u00a0de faire converger leurs pratiques vers les exigences de ce r\u00e9f\u00e9rentiel. Dans ce cadre, des enqu\u00eateurs myst\u00e8re \u00e9valuent la qualit\u00e9 des services et de l’accueil, en sollicitant les biblioth\u00e9caires sur place. En 2021-2022, la BU Grands Moulins et la BU Xavier-Bichat am\u00e9liorent leurs r\u00e9sultats et obtiennent une note sup\u00e9rieure \u00e0 celles des ann\u00e9es pr\u00e9c\u00e9dentes avec 7,9\/10<\/strong>, t\u00e9moignant d\u2019une volont\u00e9 d\u2019am\u00e9lioration continue de leurs services. Parmi les points forts relev\u00e9s sont mentionn\u00e9s la courtoisie, la joignabilit\u00e9 et la facilitation des d\u00e9marches en ligne. D\u2019autres \u00e9l\u00e9ments sont encore \u00e0 am\u00e9liorer et feront l\u2019objet d\u2019une \u00e9tude, notamment une meilleure prise en compte des avis des usagers et un acc\u00e8s facilit\u00e9 aux r\u00e9sultats de l’\u00e9valuation de la qualit\u00e9 des services.<\/p>\n

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Derni\u00e8res enqu\u00eates men\u00e9es et r\u00e9sultats<\/h3>\n

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